Do you have a showroom? Yes! You can find us at 8085 North Fraser Way #200, Burnaby, BC V5J 5M8 Canada. We are open by appointment Monday thru Friday from 8 AM to 4 PM PST.
Products
Where are your products manufactured? Our products are sourced from top suppliers located in Vietnam, Indonesia, China, India & Mexico.
Are the photo colours online accurate? We do our best to provide accurate product images, however the actual colours may vary due to lighting, different device settings, as well due to the use of natural materials which can have slight variances. LH does offer finish and fabric swatches of most items, which you can request via info@lhhome.com.
Can I download photos from LH’s website and use them for my own business, website, or social media? Our website features a variety of product images, some of which are owned by LH, while others are shared with LH and subject to copyrights and restrictions. If you're an LH dealer seeking images for your business marketing materials, kindly contact your LH Representative. They can assist you in accessing images free from copyright restrictions.
Ordering
How do I order? If you are a customer buying the product for yourself, please Find A Retailer near you.
If you are an existing LH business partner, we accept purchase orders via fax, email, or our website.
If you want to become one of our partners, please fill out our Become A Dealer form and one of our LH members will contact with you.
What types of payments do you accept? We accept Visa, Mastercard, and American Express.
You can also pay by wire transfer.
Shipping
Do you ship residential? LH does not generally ship direct to residential addresses. However we can support our business partners in freight options to do so.
Returns and Warranty
Can I return my order? Yes. Business partners can return an order within the first 2 weeks of purchase, subject to a 20% restocking fee. The product must be in as-new condition and in the original packaging.
If I choose to return my order, what happens next? Please contact your local LH representative to let us know your invoice number and specific item for return. We will ask you to repackage the item carefully in its original packaging. Our LH member will discuss the logistics for the return.
When the item is back at our warehouse, the product will be inspected by our team prior issuing a credit. Once the product is confirmed that it is in as-new condition, a credit of the product will be issued.
What happens if I no longer have the packaging for the item? We strongly encourage you to keep your packaging for 30 days in case you decide you want to return an item. LH is only able to accept returns in original packaging in order minimize potential damage.
What should I do if my shipment is damaged? If your shipment arrives damaged, it is very important that you take pictures and describe the damage in as much detail as possible on the Bill of Lading or Proof of Delivery. For example: 'arrived with a crumbled box corner, or hole in the packaging.'
In the case that the carrier has left without the opportunity to note the damage on the BOL, please call us immediately so that we can notify the freight carrier and begin the freight claim process: 1-855-872-3116
What should I do if the products are defective? If you are having problems with your product, please take photos or videos that demonstrate the issue. Please file our Claim Form and a LH member will help you determine the appropriate next steps.
What kind of warranty is provided on your products? Our case good products have one year manufacturer warranty and our seating products have six month manufacturer warranty starting from the date of your invoice. Under this warranty, we may provide touch up kits, parts, replacements, repair plans, and/or discounts towards the product with defects.
In order for the warranty to apply, the product must have been used for its intended purpose and undergone normal usage. Products are not covered by warranty If products are used for commercial purposes, have been modified, or damage was caused by excessive wear and tear.
